REGULATION

The contract of sale or service between the parties shall be governed by these conditions. No other terms or conditions except those which may be implied by law or statute shall be of any effect unless the same are expressly agreed in writing by the parties.

2. QUOTES & CHARGES
3. a) The quoted price is valid at the time of quotation, but may have increased if your order is placed at a later date and in any event is always subject to installation taking place within 14 days of the contract. We will always inform “you” the customer. The quoted price for hourly rates shall be provided for the customer before the work on site commences. The price of any equipment and resources used by us will be invoiced upon job completion and are charged at current rates set by us the supplier. If your company credit rating is low, you may be asked to provide payments upfront.
4. b) Upon completion of work i.e. Installation, Service or Fault Diagnoses, a job sheet (PAPER) or (SOFTWARE) will be filled out by the engineer who has attended the site which will be then offered to the person in charge on site or an authorized person with an obligation to sign and date agreeing to undertaken works and time on site as true.
5. c) We have quoted the cost of installing, servicing or repairing air conditioning, ventilation or refrigeration equipment as discussed with you. Once a quotation is accepted, we agree to install, repair or service the equipment’s to the maximum of our capability and the full potential of your systems being repaired/diagnosed on the terms set out in these conditions.
6. d) The acceptance of a quotation for Goods and/or Services by the Supplier constitutes an offer by the Client to purchase the Goods and/or Services specified in it on these Conditions and is deemed liable to pay for all services. No offer placed by the Client shall be accepted by the Supplier other than;

(a) By an acknowledgement of order being issued by the Supplier; or
(b) (if earlier) by the Supplier delivering the Goods or starting to provide the Services,
when a request for the supply and purchase of those Goods and/or Services on these Conditions will be established.

1. e) “We” National refrigeration services endeavour to give the best advise regarding repairs to our client’s Air Conditioning or Refrigerated assets before major works are done after diagnoses has been performed on site. We may advise in some circumstances to replace systems without any more diagnoses as some systems may be adverse or critical. Or we may advise to proceed with repairs but will always give a probability of failure even after repairs. In such cases, “you” the customer are still liable to pay for all of our on-site time and any PARKING / ULEZ or CONGESTION charges. We do not accept any excuse for non-payment and take matters such as this very serious.
2. HOURS

All work set out in the quotation will be carried out during normal working hours, which are 8.00am-5.00pm Monday to Friday, unless otherwise stated. Access to your premises is required while work is in progress. We do not charge a call out fee between 08:00 and 17:00 hours. Our onsite charges can be seen by.

4. ADDITIONAL COSTS MAY BE INCURRED IF: –
5. a) An engineer has attended customer site before 5 pm but exceeds 5 pm, customer will be liable to pay overtime rates as shown on the price list above. This may be wavered only by goodwill and under our company director’s discretion and is most cases is the case.
6. b) Variations or additions not stated before commencing of undertaken works which we find to be necessary and which could not have been identified when the original quotation or survey was given.
7. c) We have to remove any dangerous waste material, such as asbestos and other, which could not have been reasonably foreseen when the original quotation was given and we became aware of only when installation/service commences.
8. d) For any reason we cannot gain access to site, resulting in delays or we have been called out and a cancellation is made, if an engineer has or has not reached site yet. Agreed work is postponed after a cancelled call out, altered specifications and on-site cancellations of works. You will still be charged as normal which will be 1.5-hour compulsory plus any time thereafter spent on site and/or  any other charges that apply such as Congestion charging ULEZ & or Parking. Call outs can only be cancelled at minimum 24 hours’ notice.
9. e) You cancel your installation without giving us 48 hours’ notice. In all these cases we will explain to you the reasons for the additional costs and will agree with you in advance what the additional costs will be.
10. f)  If an Installation takes place and is semi or fully installed but the customer decides to change their mind about specification and systems please note that we have a no returns policy on all equipment and will be re charged for a re-quotation of different specification or systems. The original quote cost for labour may vary according to the specification. You, the customer will be liable to pay in full the original agreed amount of a fully installed, tested & commissioned system/s despite a change of mind. You the customer will be liable to pay an amount invoiced by us if a system is semi installed. Invoice/s will be worked out accordingly. Additional charges will also apply to installations where works are delayed as a result of client error.

4. MAINTENANCE FOR CONTRACT HOLDERS AND ONE-OFF VISITS
5. a) The company will not accept liability for delays outside its control, including fire, war or adverse weather/traffic conditions. If this situation should arise, we will advise you of an alternative service/fitting date.
6. b) All units under Maintenance contract of National Refrigeration Services are covered by the time prescribed and agreed upon including agreed contractual rates for breakdowns and parts and resources set at current rates. Abuse of units including vandalism, fire, excessive damage by water, war, extreme ambient temperatures or riot are not covered by the maintenance contract. In the event of service and repairs becoming necessary as a result of such causes, the cost thereof shall be charged to the Customer.
7. c) All Maintenance contracts are signed by both us the supplier and you the buyer with a maintenance contract which will include your asset list, agreed costs and terms of service. Payment terms of contract to be agreed with us including service interval dates. Any evidence of another contractor having performed works on any asset covered by us shall automatically make our contract agreement void. No compensation of remaining service shall be expected by us the supplier. Cancellations of contracts should be made to us in writing.
8. d) Times and dates are variable and will be booked according to customer request. PPM maintenance will usually be pre-booked in advance or when possible.
9. e) Payment of PPM maintenance contracts are usually payable in full unless otherwise agreed and accepted by our company Director.
10. e) All lubrication and cleaning materials shall be included in a PPM visit.
11. f) If systems are beyond normal state, “normal” meaning light dirty to medium dirty, and “beyond normal” meaning extremely filthy that would cause engineer to spend more time than standard, then you will be charged under hourly and half hourly increments at current rates.
12. g) We provide maintenance to non-contract holders. Maintenance to non-contract holders or one-off clients, do not have contractual conditions. Same charges apply to one-off visits.
13. INVOICING, PAYMENTS AND LATE PAYMENTS
14. a) The balance is due on completion of the work, and a maximum time length of 14 working days is allowed before submission of payments. National Refrigeration Services will notify you the buyer before work commences so it is clear to you. Any payments submitted after the agreed date will be liable to pay a late payment fee, unless a Credit Agreement with different terms of payment has been signed. In the event that the credit agreement is cancelled, you are liable to pay the balance outstanding immediately. Payments are accepted by the following;

(a) Bacs transfer or check. If paying by check, customer must inform us via email or phone. Excludes online purchases. 

(b) Most credit and debit card payments are accepted.  If paying by card, a secure payment link will be sent to you by us via our supplier (Takepayments) via encrypted and secure email.

(c) Online purchases require payment before order is shipped regardless of delivery option. Item will not be sent out for delivery until funds are deposited, payment via card may delay. BACS is recommend for faster delivery. (d) Requesting a refund before shipment will result in a 2% transaction fee on the total sale of the goods including any taxes. Cancelling and order after shipment will also result in a transaction fee + restocking fee up to 30%

12. b) Late payments are charged with late payment fee which is at our own contractual rate set at 12.5% of final billing and is not to be confused with The Late Payment of Commercial debts (Interest) Act 1998 as supplemented and amended by the Commercial Debt Regulations 2002”. These charges will immediately apply when an invoice becomes overdue. Only under our company director’s acceptance and discretion, may an invoice late payment fee be wavered.
13. c) We reserve the right to reject any excuse for non-payment and will exercise full duty to recover all owed monies including interest. We will be polite in requesting owed monies but will resort to deploying our certified recovery experts in events where either lack of communication/avoidance or any rightfully owed invoice has not been paid.  Once a final notice has been raised with added late payment fee, the client has 72 hours to make a payment to avoid further action. If this is not paid it will be passed to our debt collectors who will recover our costs and additional charges (Minimum £50.00 will be added if account is sent to our debt collectors) plus the collector’s admin fees and percentage.
14. d) The Client shall be liable to pay to the us the Supplier, on demand, all reasonable costs, charges or losses sustained or incurred by the Supplier (including any direct, indirect or consequential losses, loss of profit and loss of reputation, loss or damage to property and those arising from injury to or death of any person and loss of opportunity to deploy resources elsewhere) arising directly or indirectly from the Client’s fraud, negligence, failure to perform or delay in the performance of any of its obligations under the Contract or agreement.
15. e) The total price for the Goods and/or Services are due in pounds sterling on the date of the invoice.
16. f) All amounts due to National Refrigeration Services shall be paid in full without any retention, deduction or withholding. Client shall not be entitled to assert any retention, credit, set off or counterclaim against the Supplier in order to justify withholding payment of any such amount in whole or in part.
17. g) Any fixed price contained in the quotation excludes packaging, loading, unloading, carriage, insurance and VAT (unless expressly stated otherwise) which the Supplier may add to its invoices at the appropriate rate.
18. h) Without prejudice to any other right or remedy that it may have, if the Client fails to pay the Supplier the full overdue amount including late fee on the due date, the Supplier may

(a) Pass the unpaid debt to our debt collectors who will recover our costs and additional charges (Minimum £50.00 will be added if account is sent to our debt collectors), admin fee and percentage.

(b) Apply to County court or High court to recover all costs. Court & solicitors fees apply. If such an occurrence should happen your company may be defaulted with a CCJ.

1. h) Domestic clients and clients with bad credit rating will be billed up front for the compulsory 1.5-hour charge or whatever we deem necessary for prepayment. PARKING / ULEZ /CONGESTION may be added. A prepayment proforma invoice is usually raised before booking and is sent for payment. Payment can be made by secure card payment link or simply by BACS transfer. If subsequent time is incurred on site over the compulsory 1.5 -hour period, then “you” the customer are liable to pay after the job has ended. If extra parking is also incurred, this will be adjusted at end of job and will be reflective on your new invoice. If we have charged parking on a prepayment invoice and no parking is incurred on site then we will retain this as credit on your account and apply it as credit to any subsequent call out (if any). Parking fees are non-refundable. All of section (6) conditions apply to customers that have prepaid before bookings.

8. INFORMATION

Information you provide or we hold may be used by us or by our agents. All site visit addresses including commercial and residential that are emailed to us are kept confidential and are not distributed to any third party companies or agencies for sales purposes.

9. CREDIT CHECK

In connection with these terms, we may carry out a check with one or more licensed credit reference agencies such as Experian. They will retain a copy of the search. Payment details of your account will be recorded and may be shared with other organizations to help make credit decisions about you and/or members of your household or company. This can also be used for debt collection and fraud prevention. This includes those who have moved house and who are in default. If you or your company fail credit reference check, we may request upfront payments for services. We are fully ICO compliant and ICO registered.

10. CONTACT

These terms and conditions, together with the information overleaf are intended to set out the whole agreement between both parties. If you have any queries, please contact National Refrigeration Services

INSTALLATIONS

12. a) All systems remain the property of National Refrigeration Services, until paid for in full. Payments of Installations are agreeable with a deposit of the job being paid for upfront and remainders upon completion unless otherwise stated by National Refrigeration Services. Deposits will be clarified at the time of quotation. Late payment fees also apply to installation also, if payments have not been paid or submitted late, a late payment fee will be applicable which is at our current contractual rate set at 12.5% and will be added to the final bill.
13. b) Any obstructions, i.e. Televisions, Furniture, and Computers etc should be moved prior to installation. If in the event this has not been possible, our engineers will move any items obstructing access, but whilst taking reasonable care, neither they nor the Company will accept any liability for damage. National Refrigeration Services agree to remove major debris and particles caused by drilling and other construction work after an installation of equipment’s but will not offer a deep cleaning service after any installation such as sweeping and mopping of floors.
14. c) National Refrigeration Services will install systems to a high standard & all quoted equipment to the best of our ability. We will always advise our customers the recommended equipment for a project, however if the customer requests a more budget option than quoted and is not entirely satisfied after job completion we will not be held responsible for their choice. These may include things such as an undersized unit for an area space that is unable to provide correct sufficiency, sound pressure reduction, physical appearance of a unit placed in an area requested by the customer. The specifications of all equipment’s are given to us by our suppliers.
15. d) Prior to Installation all unit specification will be verbally and/or written to the customer, also details & photographic imagery will be sent to the client for their information and satisfaction of knowing what systems will look like and consist of.   If an Installation takes place and is semi or fully installed but the customer decides to change their mind about specification and systems please note that we have a no returns policy on all equipment and will be re charged for a re-quotation of different specification. The original quote cost for labour may vary according to the specification. You the customer will be liable to pay in full the original agreed amount of a fully installed, tested & commissioned system/s despite a change of mind. You the customer will be liable to pay an amount invoiced by us if a system is semi installed. Invoice/s will be worked out accordingly.
16. e) Additional charges may also be applied to final invoice after installation of equipment if;

• During Site survey, specification is not fully visible & alterations are essential.
• System retro-fits or replacements call for alterations during work that may be unforeseen.
• Client loses or accidently misplaces any equipment or system accessory which was delivered to site.

1. f) Additional charges will apply to installations where works are delayed as a result of client error. This will fall under our hourly and half hourly charges as standard until we can gain access, despite if an installation has been paid for. You will be billed separately. If installation works are postponed to a date differing from original date, to a weekend or bank holiday you may also incur further charges.
2. g) Unless specifically stated the following items are all excluded in your installation;

Local authority/Landlord Consent or fees
Any making good or redecoration
Any lifting/access equipment
Any carpentry or building works of any kind
Diamond drilling
Provision of electrical supply & mains connection (unless we have specifically quoted for this)
Electrical Certification
Penetrations to building exterior
Fitting of exterior louvers and attenuated panels
Any out of hours works.
Craneage
Any item not specified

12. CALL OUT FEES & REPAIRS / DIAGNOSES  (normal time: 8:00 to 17:00 hrs)
13. a) Our call out service is Free between 8:00 and 17:00 hours, meaning travel time to your site is not chargeable by us the supplier. However, we do start charging ‘on site charges’as per our charges list (stated above in section 3) as soon as our engineer’s vehicles have reached your place of business/residence. Parking, Ulez and congestion charging are all charged to our customers. Call out fees and on-site charges do not apply to maintenance contracts under the conditioning that they are regularly serviced however congestion, Ulez and parking may be applicable.
14. b) To attend in the event of an involuntary stoppage of the equipment and to make such repairs or adjustments as may, in the Company’s opinion be necessary to obtain satisfactory operation and charge. The cost of any replacement parts involved shall be charged to the Customer by prescribed hourly rates.
15. c) We will charge you a minimum of 1.5 hour at current rate which is compulsory even if the engineer has diagnosed or fixed a system within 20 minutes (example) or less of being on site, delays on site or other issues such as security. The hourly charges are not negotiable once agreed and an engineer has been deployed. After the 1-hour period the half an hour rule applies and is set at current rate with the same terms as the 1^st
16. d) Should it be found necessary as a result of attending engineers’ inspections to replace/order/use any parts such as oil, oxygen free Nitrogen, refrigerant, cleaning chemicals, fan motors, valves etc the cost of such materials will be charged to the customer at current price list. Equipment used are not negotiable with price.
17. e) Should it be found that some equipment is necessary in order to carry out task on day of booking with engineer on site,  and if job is critical, we would advise client of cost of equipment and if the engineer can get it the same day and return to site, all our time is chargeable without any retention meaning from site to supplier and supplier to site again.
18. f) “We” National Refrigeration Services endeavour to give the best advice regarding repairs to our client’s Air Conditioning or Refrigerated assets before major works are done after diagnoses has been performed on site. We may advise in some circumstances to replace systems without any more diagnoses as some systems may be adverse or critical. Or we may advise to proceed with repairs but will always give a probability of failure even after repairs. In such cases, “you” the customer are still liable to pay for all of our on-site time, any equipment used, PARKING / ULEZ or CONGESTION charges.
19. OUT OF HOURS CALL OUT, WEEKEND AND BANK HOLIDAY FEES
20. a) Our company can attend an emergency if we agree with ‘you’ the client. Time to get an engineer on site may vary and any attendance will be subject to an engineer being made available by our company to establish a site visit
21. b) All call out rates are listed on our website under the call out tab
22. c) Any parking or equipment used are chargeable at current rates.
23. WARRANTY FOR INSTALLATIONS & REPAIRS

The Supplier is not the manufacturer of the Goods, however, when the Client books an installation  (as specified in the quotation for new system) the Supplier shall Endeavor to transfer to the Client the benefit of the warranty issued by the manufacturer in respect of the Goods.

For repairs that are successful, we give a 6 month warranty period with conditions. The Conditions are as set below;

• That the system/s we have rectified is/are not tampered with by the client or any other engineering company
• No physical damage is done by events such earthquakes, gale force winds or other natural disasters
• If we are called out to a fault for previously rectified system/s and it is found that other components not relating to our work have Wear and tear or have failed, then this will not be covered

15. DELIVERY OF GOODS.
16. a) Unless otherwise agreed in writing by the Supplier, delivery of the Goods shall take place at the Supplier’s address. The Client shall take delivery of the Goods on the date that the Supplier notifies the Client that the Goods are ready for delivery.
17. b) Any dates specified by the Supplier for delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.
18. c) Subject to the other provisions of these conditions the Supplier shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Supplier’s negligence), nor shall any delay entitle the Client to terminate or rescind the Contract.
19. d) If for any reason the Client fails to accept delivery of any of the Goods when they are ready for delivery, or the Supplier is unable to deliver the Goods on time because the Client has not provided appropriate instructions, documents, licenses or authorizations:

(a) Risk in the Goods shall pass to the Client (including for loss or damage caused by the Supplier’s negligence);
(b) the Goods shall be deemed to have been delivered; and
(c) the Supplier may store the Goods until delivery, whereupon the Client shall be liable for all related costs and expenses (including, without limitation, storage and insurance).

1. e) Clients shall be held responsible for any missing delivered equipment and or stored accessories or installation materials left on site during works. During installations, we always ensure our suppliers have correctly delivered the right equipment including quantities. All delivered equipment, systems or ancillaries are audited on arrival by the admin team who liaise with on site engineers. If any equipment does go missing due to a lack of negligence  or misplacement by recipient, you will be charged for replacements and may reflect your final invoice.
2. f) Additional services offered for pick up of old units and installation of new is strictly ground floor on flat and level surface with no interruption between where the new unit will sit/where the old unit is sitting, and the delivery vehicle. Heavy lifting is not permitted. Unless otherwise stated these rules are absolute.
   If refusal by the delivery company provided is for valid reasons not to install the new cabinet or remove old and the new product is accepted and signed for, only the cost of the additional service may be refunded at the discretion of the company delivering or supplying the goods.

17. DISCOUNTS

National Refrigeration Services may give discount up to but not exceeding 10% for first time customers on all ‘on site time’ or ‘maintenance’ visits. This only applies when we have offers. We may withdraw offers anytime and you may be subject to pay full cost without any discount. Discount cannot be applied to Congestion, Ulez, Parking, Refrigerant or any other material that may be used. Discounts cannot also be used in conjunction with any other offer that may be on the website or advertised on any other sites such as twitter and Facebook. If a customer pre-pays a maintenance for 2 or 3 visits, they may be liable for a 10% discount on any ‘on site fees’ within the period of their maintenance intervals. Discounts may be withdrawn at any time without any notice by ‘us’ National Refrigeration Services

18. QUOTATIONS

All quotations are sent to ‘you’ the customer via email based on the information you supply us. Once a quotation is sent and accepted by ‘you’ the customer, you may book a site visit for a full-on site survey. After a site visit is conducted, we will send you a formal quotation for acceptance. This service may be chargeable plus congestion, ulez or parking (if applicable) and an invoice will be raised for the visit before survey takes place. This cost will be redeemable if a purchase is made within a set time period.

19. Product Warranty

Goods supplied by the Company are guaranteed in accordance with the terms of the manufacturer’s warranty provided with the goods or for 1 year parts only if not stated with the goods. The warranty applies to U.K. Mainland only and does not apply to goods that have not been paid for in full.

Warranty does not apply to wear and tear, or if a product has been damaged, misused, or altered in any way, or if the goods have been disassembled, partly used or the seals or labels have been removed or tampered with. Warranty does not include goods that have been damaged by fire, water or smoke, have exceeded their warranty period, or are sterile and or/disposable. This also applies where a machine has not been properly maintained, including cleaning and de-scaling where applicable. Any defect or suspected defect must be notified to the Company in writing within 14 days of receipt of delivery. It does not apply to a small number of machines marked ‘No commercial warranty’ where any warranty is invalidated if the product has been used, or deemed to have been used in a commercial environment. Machines returned for repair are not reassembled if upon quotation the repair is not required. Temporary replacement machines are not available. The Company endeavours to meet The Customer’s individual requirements, but is under no obligation to accept cancellation or amendment to any order or part of order.

Be reasonably fit for any particular purpose for which the Goods are being brought if the Buyer has made known that purpose to the Company in writing and the Company has confirmed in writing that it is reasonable for the Buyer to rely on the skill and judgment of the Company.

If a machine is replaced the Company holds no liability for the costs of installations. 

Machines returned for repair in warranty where it is found that the machine has been abused, or has not been used as it was designed, will be charged for, we will contact you prior to doing this, whenever possible.

The Company shall not be liable for a breach of (the warranty) (any of the warranties) in condition 15.1 unless;

The Buyer gives written notice of the defect to the Company, and (if the defect is as a result of damage in transit) to the carrier, within 24 hours of the time when the Buyer discovers or ought to have discovered the defect; and

The Company is given a reasonable opportunity, after receiving the notice, of examining such Goods; and the Buyer (if asked to do so by the Company) returns such Goods to the Company’s place of business at the Companies cost for the examination to take place there.

The Buyer makes any further use of such Goods after giving such notice; or

The defect arises because the Buyer failed to follow the Company’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice; or

The Buyer alters or repairs such Goods without the written consent of the Company.

Subject to conditions if any of the Goods do not conform with (the warranty) (any of the warranties) in condition the Company shall at its option repair or replace such Goods (or the defective part) or refund the price of such Goods at the pro rata Contract rate provided that, if the Company so requests, the Buyer shall, at the Companies expense, return the Goods or the part of such Goods which is defective to the Company

Any Goods replaced will belong to the Company and any repaired or replacement Goods will be guaranteed on these terms for the unexpired portion of the warranty term.

The warranty does not apply:

1. a) To second hand products supplied hereunder;
2. b) to damage to any part caused by overloading, abuse, misuse, tampering, neglect or accident or putting to use other than normally recommended by the Company;
3. c) to any product or part repaired, altered or assembled by anyone other than the Company, it’s supplier or it’s appointed installation or service contractor, which in the sole judgment of the Company affects the performance, stability, or purpose for which if was manufactured;
4. d) To payment of removal or installation charges of warranted parts;
5. e) To loss of food or contents of the equipment;
6. f) To the condensing unit used with the equipment unless such a unit was supplied by the Company;
7. g) To components not manufactured by the Company;
8. h) For any claim in excess of the contract price;
9. i) Where the buyer or its agent has inspected and approved the goods prior to delivery;
10. j) To any additional damage caused by the buyer’s failure to notify the Company of a defect.

This warranty is in lieu of all other warranties expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose, and in no event shall the Company be liable for consequential loss or special damage.

The Company makes no warranty whatsoever in respect of items which it does not manufacture. The Company shall assist the buyer to obtain the benefit of any applicable warranties given by the manufacturers thereof.

The Company hereby limits liability upon any claim arising in respect of negligence by the Company in the manufacture of a part of a new product. Further, in the event that the Company should be the subject of a claim in negligence by any other party in respect of a part on a new product supplied to the buyer, the buyer shall indemnify the Company for any such claim which exceeds the limitation of liability as set out previously herein.

The Company hereby warrants, subject to clause 15.2, 15.3 and 15.5 hereof that each new product or part, and supplied under the contract shall be free from defects in material and workmanship.

The Company’s obligations under this warranty shall be limited, at the Company’s option to repairing or replacing ex-works, or allowing credit for, any part of which under normal and proper use and maintenance proves, to the Company’s satisfaction to be defective in material and workmanship provided notice of such defect and satisfactory proof thereof shut be promptly given to the Company at it’s request, and at the buyers expense. All labour, travel or carriage costs involved in effecting such replacements or repairs shall be bourn by the buyer.

The warranties to goods caused by the fault, negligence or failure of the customer to adhere to manufacturer instructions will be invalidated. Prior to us sending an engineer we will require up to a £400.00 deposit to cover any costs incurred through non warranty related issues, this will be refunded in full if we have not been invoiced from the manufacturer. Engineer call-outs and repairs carried out on non-warranty faults or defects will be subject to further charges if the engineer reports that the call out was not due to the failure of the appliance but user error or neglect.

National Refrigeration Services cannot be held liable for any costs or loss of earnings due to equipment being supplied faulty or for deliveries being delayed.

If we are called out to repair hot water boilers, dishwashers steamers etc and it is apparent the call out was because of the build-up of scale, this will not be covered under the manufacturer’s warranty and their charges will be passed on.

All gas and electrical appliances must be professionally installed; if our engineers are called out to an appliance that has been incorrectly fitted it will not be repaired under the warranty until the installation has been modified. You will be liable for the manufacturers charge for the aborted call out.

Where items hold at least one year’s manufacturer’s warranty unless specified differently, the warranty is with the manufacturer of the product not Catering Hygiene Specialists Ltd it is at the manufacturers discretion what they cover under warranty most do not cover bulbs or toaster elements. If goods are returned to the manufacturer, Catering Hygiene Specialists will not pay for the carriage. If the manufacturer does not offer this the cost and liability for the carriage will be with the end user.

If the product is on a return to base warranty. Items that have been returned and it is deemed the damage is through neglect or misuse will require payment to cover all costs before it’s returned.  If goods are returned to the manufacturer because they are on a back to base warranty or any other reason, Catering Hygiene Specialists will not pay for the carriage. If the manufacturer does not offer this the cost and liability for the carriage will be with the end user.

If items have been returned on a back to base warranty after checking or repairing it manufacturers may stipulate customers have to collect or pay for the return of the item possibly within fourteen days for certain manufacturers; this normally occurs when they’ve collected the item and can’t find a fault with it.. Manufacturers also reserve the right to dispose of the item if it hasn’t been collected within their specified time frame.

If you have purchased items on a parts only warranty we require a engineers report to organise for parts to be supplied from the manufacturer. We will advise supply engineers contact details where available. In cases where there has been neglect or misuse to the appliance it will be at the manufacturers’ discretion whether they supply parts. 

Electrical Product Recycling. The cost for collection and disposal of obligatory electrical items as specified in the WEEE directive is not included in the selling price. However, upon request at the end of product life, collection and disposal can be arranged for a fee. When ordering like for like replacements, if disposal of the old unit(s) is required they must be unplugged/disconnected from power supply, empty and in a reasonable state for transportation. Items(s) must be ready for collection at the time of ordering replacement(s).

18. Works

Works carried out by National Refrigeration Services come with guarantee. Most installations carry a 1-year installation guarantee with conditions. If any installation ancillary should fail due to engineering fault within the 1-year period, which is not likely, National Refrigeration Services agree to attend for free and eradicate the issue at our own expense. If however it is found that some (not all) equipment may be defective and found to be a manufacturer fault and not an installation fault, our time on site is chargeable to amend, de-assemble any such faulty equipment. Most manufacturers have their own warranty on ancillaries and equipment and an investigation or diagnoses may be made or faulty equipment sent back to the associated supplier for any warranty issues for further diagnosis or respective replacements. For repairs warranty please see section 14 of the terms.

19. Cancellations & restocking fee

National Refrigeration Services ltd withhold the right to charge a cancellation fee. The fee will apply to orders cancelled after payment is made. The cancellation fee is percentage based and is set at 5% with no minimum or maximum charge.
Restocking fees are dependant upon manufacture and range from 15-25%